Babar Shah

Customer Support

D&D Sexton • Freelance

Oct 2024 - Present • 1 yr 7 mos

If you’re looking for a customer support specialist who doesn’t just reply to messages but actually improves your customer experience and protects your brand — you’re in the right place. Since November 2024, I’ve been working with D&D Sexton, handling high-volume customer support across email and live chat. I specialize in delivering fast, professional, and solution-focused support that keeps customers satisfied and loyal. I manage everything from order tracking, refunds, and exchanges to handling complex customer complaints and disputes. My approach is simple: stay calm, communicate clearly, and turn every problem into a positive experience. This not only resolves issues but also builds trust and long-term customer relationships. I also coordinate closely with suppliers and internal teams to ensure smooth order fulfillment, minimize delays, and keep customers informed at every step. What makes me different? I don’t just “answer tickets” — I think like a business owner. I identify recurring issues, suggest improvements, and help optimize support processes to save time, reduce workload, and increase customer satisfaction. ✔ Fast & reliable communication ✔ Strong problem-solving skills ✔ Professional and friendly tone ✔ Experience with eCommerce support ✔ Focused on customer retention & brand reputation If you want someone who treats your business like their own and delivers support that truly makes a difference — let’s work together.