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Babita Dey
@babita24dey
O2C and Accounts Receivable Consultant
India
English, Hindi, Bengali
About me
I am an O2C and Accounts Receivable professional with 19 years of experience in Collections, Billing, Cash Application, Dispute Management and Finance Operations. I have led large-scale teams, supported process transitions and delivered process improvement and automation initiatives. I can help businesses analyze and improve O2C/AR processes, develop SOPs, map workflows, review KPIs and identify practical improvement opportunities using Lean Six Sigma. My focus is on clear, structured and implementable solutions.
Skills
Babita Dey
Offline •
See my services
Business Efficiency & Automation
I will analyze and improve your accounts receivable and o2c process
Business Efficiency & Automation
I will analyze your accounts receivable aging and collections
Portfolio
Work experience
Business Lead – O2C / Collections Operations
Johnson Controls • Full-time
Oct 2023 - Oct 2025 • 2 yrs
Led large-scale Order-to-Cash and Collections operations, managing a team of 125 FTEs across collection activities and performance management. Managed process governance, KPI reviews, operational improvement and stakeholder management. Supported process transitions and automation initiatives focused on improving collection effectiveness, reducing operational effort and strengthening process controls. Worked across Collections, Accounts Receivable, Billing and Dispute Management while driving continuous improvement using Lean Six Sigma methodologies.
