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baheyramadan

Bahey R

@baheyramadan

Knowledge and Quality Manager

Egypt
Arabic, English
About me
I am a Knowledge and Quality Manager with extensive experience in IT service desk operations and quality management. I specialize in overseeing knowledge databases, managing information flow, and leading multilingual teams to enhance production and resolve complex cases. My background includes serving as a Subject Matter Expert and Technician Analyst.... Read more

Skills

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baheyramadan
Bahey R
Offline • 
Average response time: 1 hour

See my services

Transcription
I will do accurate english audio transcription in 12 hours
From$5 / projectMore details
Transcription
I will transcribe english and arabic audio professionally
From$10 / projectMore details

Work experience

Capgemini

Capgemini

Full-time • 2 yrs 8 mos

Knowledge and Quality Manager

Aug 2025 - Present • 9 mos

Overseeing knowledge database and managing information flow. Facilitating analysts with the right information to resolve and coordinate cases. Delegating multilingual analysts to oversee case/ticket quality. Managing analysts to overcome weak points and enhance production.

Information Technology Service Desk

Sep 2023 - Aug 2025 • 1 yr 11 mos

Served as an Information Technology Service Desk professional within Capgemini Cairo. Responsible for providing technical support and service management within a professional IT environment for a duration of two years.