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bappy311111

Shohanur Rahman

@bappy311111

Dedicated Customer Service Expert and Team Lead

Bangladesh
Bengali, English, Hindi
About me
Hi, I'm Shohanur, a Customer Support & VIP Client Management expert with nearly 4 years of remote experience. I specialize in delivering exceptional service across Live Chat, Email, Telegram, and Discord. ​What I offer: ✔️ Professional Customer Support ✔️ VIP Client Management ✔️ Community Moderation ✔️ Technical Troubleshooting ​I efficiently handle 80+ daily interactions ensuring First-Contact Resolution (FCR) and high client satisfaction. Need a reliable support rep to boost your business? Let’s talk!... Read more

Skills

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bappy311111
Shohanur Rahman
Offline • 

See my services

Customer Support
I will provide expert customer support and VIP client management
From$15 / projectMore details

Portfolio

Work experience

iGaming_Business

Customer Support & VIP Team Leader

iGaming Business • Full-time

Feb 2022 - Present • 4 yrs 8 mos

Delivered prompt customer assistance across 80+ daily interactions on Telegram, Discord, and WhatsApp. Provided personalized priority support to VIP clients, ensuring high retention. Mentored support teams and tracked technical bugs.