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barry_joshua

Joshua B

@barry_joshua

Social Media Manager

United States
English
About me
I am a reliable, detail-oriented professional with years of experience supporting users, resolving technical issues, and shaping digital communication across support and social platforms. I am known for staying calm under pressure, learning quickly and delivering thoughtful, clear solutions-both to people and systems.... Read more

Skills

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barry_joshua
Joshua B
Offline • 
Average response time: 1 hour

See my services

Customer Engagement Strategy
I will handle social media management
From$5 / projectMore details

Work experience

T-Mobile

T-Mobile

Full-time • 8 yrs 10 mos

Social Media Manager

Jan 2017 - Dec 2023 • 6 yrs 11 mos

Managed customer support and engagement across Facebook, Twitter, Instagram, and other major platforms in a corporate digital care environment. Evaluated and refined brand voice and tone in public-facing interactions. Collaborated with internal teams to escalate and resolve technical and service-related issues. Developed communication strategies to improve customer satisfaction and reduce resolution time. Monitored sentiment, analyzed user feedback, and contributed insights to improve service quality.

Technical Care Specialist

Jan 2016 - Dec 2017 • 1 yr 11 mos

Provided accurate resolutions across a wide range of tech and account issues for a national customer base. Stepped into leadership roles during under-staffed periods; trained peers and improved workflow systems. Developed tone-consistent messaging and response styles aligned with brand voice.