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basharbosheh

Bashar B

@basharbosheh
Palestinian Territories
About me
Hi, I'm Bashar, a Customer Success Manager at a SaaS company. I spend most of my day in Zendesk, working on triggers, automations, SLAs, macros, ticket forms and our help center. I also write help articles, build support reports and run live training webinars for our users. I use Claude every day to speed up support work, and I built and launched a full web app with it (ZeroFile, online PDF tools). If your support desk feels messy or slow, feel free to reach out and I'll take a look.... Read more

Skills

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basharbosheh
Bashar B
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will set up and clean up your zendesk triggers, macros and slas
From$50 / projectMore details
Custom Websites
I will design and build a business website and help center
From$150 / projectMore details

Portfolio

Work experience

Rayyan

Customer Success Manager

Rayyan • Full-time

Jan 2023 - Present • 3 yrs 9 mos

I work with the researchers who use Rayyan, a SaaS platform for systematic reviews. I run our live onboarding webinars and write our help center articles, and I coach teammates on how we word customer replies. I also track ticket trends and SLA performance and report them to leadership, along with where users tend to get stuck. On the tools side, I manage our Zendesk setup, built our custom help center theme, and use AI every day to work faster.