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Fiverr Pro
English
$
USD
I will provide customer support as needed
A lady with a keyboard and a lot of magic
A freelancer who loves and enjoy what she does ! Rated 5 stars for a reason friend 😎
Passionate about culture languages religion and psychology 🔥🔥
What do you need? I listen and deliver 👂👂
Not my...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Looking for a reliable Customer Support Specialist, Technical Support Representative, Chat Support Agent, Virtual Assistant, Quality Analyst, or Customer Success Professional?
You're in the right place.
With more than 10 years of customer-facing experience and a strong background supporting Microsoft customers, I help businesses deliver exceptional customer experiences through professional, empathetic, and efficient support.
Services I Offer:
Customer Support (Email, Chat & Phone)
Technical Support & Troubleshooting
Customer Success & Customer Retention
Quality Assurance & Call Audits
Ticket Management & Escalation Handling
Appointment Scheduling & Administrative Support
Inbox Management & Customer Communication
Complaint Resolution & De-escalation
Knowledge Base & Documentation Support
AI-Assisted Customer Service Workflows
Industries & Experience:
Microsoft 365 & Exchange Online Support
SaaS Platforms
Customer Service Operations
Technical Help Desk Support
E-commerce Customer Support
Business Process Outsourcing (BPO)
Quality Monitoring & Coaching
Tools & Platforms:
Zendesk
Freshdesk
Intercom
Kustomer
Google Workspace
Microsoft 365
Outlook
Teams
Copilot
CRM & Ticketing Systems
Social media platform:
•
•
•
TikTok
•
Telegram
Service type:
Non-technical support
Language:
Arabic
•
English
•
French
Timezone:
UTC daytime
Support software:
Other
My Portfolio
FAQ
What are your working hours
I am available 24/7. Feel free to reach out anytime
What languages do you provide customer support in?
English, French and Arabic (Moroccan and Egyptian dialects)
Can you learn new tools specific to my business needs?
Absolutely. I am a fast learner and adapt quickly to new tools, processes, and industries. Throughout my career, I have successfully learned technical support, quality assurance, customer service operations, and AI-assisted workflows based on business needs.
Are your prices negotiable
Absolutely! I'm open to discussing a package that fits your needs and budget. However, I also value fair compensation, as it enables me to consistently deliver high-quality work, maintain clear communication, and show up at my best for every client.
