Claire J.

Principle Consultant

BC Plus Consultancy • Self-employed

Mar 2026 - Present • 2 mos

Delivering specialist consultancy services in: • Business Continuity Management System development (strategy, policy suite, BIAs, BC plans, exercising, audit and assurance) • Crisis Management & Incident Response (crisis structures, playbooks, training, exercising, decision making support) • Organisational Resilience (culture, capability, governance integration, operational resilience) • Risk Management & Governance Alignment • Compliance Readiness for regulatory and accreditation frameworks (ISO, NHS EPRR, Constructionline Gold, health & safety, quality governance) • Martyn’s Law / Protect Duty Preparation (threat assessment, proportionate security measures, readiness planning) Key contributions: • Co designing proportionate policy suites, BCPs, risk registers and governance frameworks for SMEs, healthcare providers and construction sector clients. • Developing practical “playbooks” and response guides aligned to industry best practice. • Providing leadership coaching and training across business continuity, crisis management, governance and compliance. • Supporting organisations in preparing for regulatory assessments and external audits.

General Manager / Head of Emergency Preparedness Resilience and Response

St Andrew's Healthcare • Full-time

Oct 2009 - Mar 2026 • 16 yrs 5 mos

Roles held: Quality First Programme Support Lead (Secondment) | General Manager – Operations | Head of Emergency Preparedness, Resilience & Response (EPRR) | Operational Support Lead | Quality Business Partner / Compliance and Administration Manager. Operational Performance, Quality & Governance • Translated strategic priorities into clear operational plans and measurable performance indicators, ensuring delivery against agreed outcomes. • Established and maintained robust governance and assurance frameworks, supporting compliance with regulatory, contractual, and internal standards. • Identified operational risks and performance issues early, implementing proportionate mitigation and escalation. • Led quality improvement activity, using data and insight to drive sustainable service improvements. • Ensured consistent application of policies, procedures, and standard operating practices. Emergency Preparedness, Resilience & Response (Business Continuity) • Established and led the organisation’s Business Continuity Management System, including strategy, policies, and assurance processes. • Achieved and sustained Substantial Compliance against NHS England EPRR Core Standards. • Provided senior leadership within a 24/7 on call rota, managing incidents, escalation, and complex decision making. • Delivered organisation wide training in incident response, crisis management, and operational resilience. • Led after action reviews and debriefs, ensuring learning was captured and embedded. Change, Infrastructure & Improvement • Led reviews of organisational structures, processes, and resourcing to improve efficiency, clarity, and resilience. • Managed and embedded service and workforce change, ensuring clear communication and sustained implementation. • Oversaw assurance of safety critical operational systems and infrastructure. • Authored and standardised key organisational documentation, improving consistency and operational clarity.