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Beatriz D
@beapalmazarza
25 years in Customer Service and Virtual Assistant
Mexico
English, Spanish
About me
Experienced Customer Service and Virtual Assistant Professional
Hello, I'm Beatriz Palma. With over 25 years of experience in customer service, I have developed a deep understanding of client needs and a passion for delivering exceptional support.
Current Role:
Customer Service Specialist at Fidalsa Holidays (2022 - Present)
Reservation management
Resolving customer inquiries and complaints
Coordination with internal teams for cleaning, maintenance, and property management
Assisting with check-in and check-out processes
Proficient in CRM and property management systems
Skills
Beatriz D
Offline •
Average response time: 6 hours
See my services
Customer Support
I will be virtual assistant and customer support bilingual
Portfolio
Work experience
Customer Service & Business Development
Fidalsa Holidays • Freelance
Oct 2022 - Present • 3 yrs 7 mos
Bilingual communication (English, Spanish, ) tailored to guest needs. Empathetic and diplomatic handling of inquiries, complaints, and special requests. Coordination of reservations, property management, and guest logistics. Clear, professional messaging that ensures guest satisfaction and loyalty. Identifying and cultivating new opportunities for growth and partnerships. Strategic planning to expand market presence and improve client acquisition. Social media and digital marketing support to enhance brand visibility. Cross-cultural negotiation and relationship building with international clients. Why Choose Me? Professional, detail-oriented, and committed to excellence. Strong background in hospitality operations across Mexico and Guatemala. Flexible and proactive approach to problem-solving. Dedicated to helping businesses grow while maintaining outstanding customer experiences.
3 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-3 out of 3 Reviews
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Most relevant
fjvezz
Repeat Client
United States
We are very impressed with her work; she hits the mark every time. We definitely plan on continuing our collaboration.
Helpful?
fjvezz
Repeat Client
United States
She has done an exceptional job and met all expectations. We intend to continue utilizing her services.
Helpful?
alejandroglv470
Mexico
Gracias Beatriz, me gustó mucho tú trabajo y seguro seguiremos trabajando juntos, la recomiendo al 100!!
Seller's Response
Helpful?
