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beferratech

Nicolas D

@beferratech

Cybersecurity Professional

United States
Haitian, French, English
About me
I am a Cybersecurity Professional and Analyst with experience in digital risk, fraud prevention, and IT infrastructure. I have a proven track record in fleet operations risk management, software security implementation, and social media marketing strategy. I am currently an aspiring Cybersecurity Specialist focused on protecting organizational assets and optimizing technical performance.... Read more

Skills

b
beferratech
Nicolas D
Offline • 

See my services

Rule Based Chatbots
I will develop a custom telegram bot for automation and business
From$40 / projectMore details
Technical Support
I will troubleshoot and fix your windows or mac computer remotely
From$20 / projectMore details

Work experience

Confidential

IT Technical Support

Confidential • Full-time

Jul 2021 - Jan 2023 • 1 yr 6 mos

• Triaged and resolved incoming software, network performance, and connectivity issues for end users, prioritizing cases by impact to keep critical systems online. • Supported software and hardware operations organization-wide, minimizing downtime through fast troubleshooting and clear user communication. • Delivered support solutions with consistent focus on user satisfaction, security, and operational efficiency.