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Kimberly D

@beginnings

Customer Messaging and Administrative Support

United States
English
About me
Hi, I’m Kim. I’m a Customer Messaging and Administrative Support Specialist with experience in high-volume customer service and mortgage loan servicing. I help business owners manage inboxes, respond to customers professionally, handle complaints, follow up with leads, and keep daily operations organized. I’m calm under pressure, detail-oriented, and known for clear, professional communication. My goal is to help you stay responsive, organized, and focused on growing your business.... Read more

Skills

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Kimberly D
Offline • 

Work experience

Mortgage_Loan Center

Customer Service Specialist/Mortgage Loan Servicing

Mortgage Loan Center

Jun 2023 - Present • 2 yrs 11 mos

Managed high-volume customer inquiries related to mortgage accounts, payments, escrow, and account servicing Responded to written and verbal customer correspondence with accuracy and professionalism Handled escalations, complaints, and sensitive customer situations Maintained detailed records and ensured compliance with company policies Communicated complex information clearly to customers Worked in a fast-paced, deadline-driven environment requiring strong attention to detail Provided daily customer support across phone, email, and written correspondence Resolved issues efficiently while maintaining a calm and professional tone Organized customer information and followed up to ensure resolution Built strong rapport with customers and improved satisfaction