
Richard
CRM Automation Expert
Skills

See my services


Portfolio
Work experience
AI Workflow & Integration Consultant
Gorillaz • Self-employed
Nov 2021 - Jul 2023 • 1 yr 8 mos
Developed AI-powered business automation using Zapier, Make.com, n8n, OpenAI, and API integrations. Connected CRMs with third-party applications to automate lead routing, customer communication, reporting, and internal operations, helping businesses reduce manual tasks and improve productivity
Sales Funnel & Marketing Automation Expert
WHRO Public Media • Self-employed
Jan 2021 - Sep 2021 • 8 mos
Built high-converting sales funnels, landing pages, and automated marketing campaigns for businesses and agencies. Integrated CRM platforms with email marketing, SMS automation, appointment scheduling, and payment systems to improve lead conversion and customer engagement.
CRM Automation & AI Workflow Specialist
HubSpot • Self-employed
Jul 2020 - Dec 2020 • 5 mos
I design and implement CRM systems, AI-powered workflows, and business automation solutions that help businesses generate more leads, automate follow-ups, and improve customer management. My expertise includes HubSpot, GoHighLevel, Salesforce, Zoho CRM, Zapier, Make.com, n8n, and API integrations. I've built automated sales funnels, lead nurturing systems, appointment booking workflows, email & SMS automation, AI chatbots, and custom CRM integrations that reduce manual work by up to 70% while improving conversion rates. I collaborate with startups, agencies, coaches, SaaS companies, and service businesses to build scalable automation systems that increase efficiency and revenue.