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Ben C
@bencrookes
Retail Operations and Management Specialist
United Kingdom
English
About me
Hi, I’m Ben — an experienced retail and operations manager with 14+ years in retail and hospitality leadership. I specialise in operational processes, SOP creation, CV support, recruitment guidance, KPI management, and team organisation. I hold a degree in Business & Management alongside leadership qualifications, and I focus on providing practical, reliable support that helps businesses and professionals improve performance, organisation, and results through real-world management experience.
Skills
Ben C
Offline •
See my services
Resume Writing
I will improve your retail or management CV and job application
Digital Transformation Consulting
I will help your business use ai to improve productivity and operations
Work experience
Store Manager
Aldi • Full-time
Apr 2023 - Present • 3 yrs 1 mo
Experienced Store Manager with over 14 years of leadership experience across retail and hospitality, including 7 years managing high-volume Aldi stores. Proven track record in operational leadership, team development, KPI performance, recruitment, stock management, and process improvement within fast-paced environments. Currently responsible for leading large teams, maintaining operational excellence, driving productivity, and ensuring high standards across all areas of store performance. Experienced in rota planning, compliance, auditing, inventory control, staff training, and delivering consistent commercial results while managing demanding operational targets. Alongside day-to-day store leadership, I have successfully developed operational tools, visual management systems, training resources, and process improvement projects designed to improve efficiency, accountability, and stock accuracy. This includes creating branded operational checklists, stock management initiatives, scheduling systems, and leadership support materials. Key achievements include: 14+ years in management roles across retail and hospitality 7 years of successful Store Manager experience with Aldi Degree in Business & Management Level 5 qualification in Departmental Management Level 3 qualification in Leadership & Management Extensive experience in recruitment, interviewing, coaching, and team development Strong background in operational process improvement and productivity management Experienced in creating SOPs, operational templates, and management systems Known for being highly organised, commercially aware, adaptable under pressure, and focused on delivering practical solutions that improve operational performance and team effectiveness.
