I will troubleshoot your nas, storage, backup, or restore problem
Storage and Backup Recovery Specialist
About this Gig
Backup or restore doing something you can't explain?
I investigate failed, slow, or unreliable backup and restore problems across storage, RAID, network, and backup-destination layers when relevant and find the actual root cause instead of guessing.
What you get: evidence-based diagnosis, a written report, and remediation recommendations, scaled from a single-issue check up to a full multi-layer investigation with a retest plan.
Good fit if backups are failing, restores are slow, or you need an independent second opinion on a storage/RAID error.
Please share the error message, logs, and environment details before ordering so I can scope the work accurately.
Server:
File server
•
Windows server
Operating system:
Windows
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Linux
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Unix
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Vmware
•
BSD
FAQ
1. What's the difference between the Basic, Standard, and Premium packages?
Basic ($100): one specific error, preliminary diagnosis. Standard ($250): full root-cause investigation across storage/RAID/network with a detailed report. Premium ($500): adds multi-layer analysis, a remediation roadmap, and a retest plan.
2. Will you fix the problem, or just diagnose it?
This is a diagnostic and planning service — no hands-on repairs or system changes. You get an evidence-based root-cause diagnosis and remediation recommendations. Implementation can be scoped separately.
3. What should I send before ordering?
The exact error/symptoms, when it started, any recent changes, environment details (OS, backup software, storage/RAID, network), and relevant logs. More detail upfront means a faster, sharper diagnosis.
4. I don't have logs, or I'm not sure what to send?
That's fine. Message me before ordering and I'll guide you on what logs to find and where. Just describe the symptoms clearly and we'll figure out what's needed.
5. Can you guarantee you'll find the root cause?
No — I won't claim certainty the evidence doesn't support. If unconfirmed, you'll get a clear breakdown of what's known, what's suspected, and what's needed to close the gap. No guessing.
6. Can you troubleshoot slow restores, not just failed backups?
Yes — a strong fit. I investigate the full recovery path across storage, RAID, network, backup software, and system resources to pinpoint the bottleneck and how to validate the fix.
7. My IT team already investigated this — still worth it?
Yes. An independent second opinion helps most when a problem crosses multiple layers or stays unexplained. I separate what's actually proven from what's been assumed.
8. What if it turns out to be a hardware problem?
Still a valid, useful outcome. If evidence points to a failing drive, RAID issue, or network component, I'll document it and explain the right next step — not force a software explanation.
9. Do you need live or remote access to my systems?
Not necessarily. Most investigations run on the logs, configs, screenshots, and job history you provide. If live access is needed, I'll explain exactly why before anything is set up.
10. How do you handle sensitive data, and multiple issues at once?
Please redact IPs, hostnames, usernames, and passwords before sending logs. Standard packages cover one primary issue; related add-ons or multiple unrelated problems need custom scoping — message first.

