b
bernida

Bernice

@bernida

Executive Assistant, Data Entry, Adminstrative Support

Kenya
English
About me
Executive Virtual Assistant with 3+ years of experience providing administrative support, customer service, sales and office coordination. Skilled in calendar and email management, data entry, document preparation, scheduling, travel coordination, CRM systems and Microsoft Office and Google Workspace. Known for being proactive, highly organized, detail-oriented and able to manage multiple priorities while maintaining confidentiality and professionalism. Passionate about delivering efficient administrative support that helps teams and executives stay productive.... Read more

Skills

b
bernida
Bernice
Offline • 

See my services

General Assistance
I will be your reliable administrative support
From$40 / projectMore details
Data Typing
I will do data entry, excel, copy paste and web research
From$20 / projectMore details

Portfolio

Work experience

LinkedIn

LinkedIn

Freelance • 1 yr 11 mos

Executive Virtual Assistant

Jan 2026 - Present • 7 mos

Manage complex executive calendars, efficiently schedule meetings, coordinate appointment, organize travel arrangements hence improving my client’s productivity and time management. Provide administrative support to professionals and startup businesses across diverse sectors ensuring seamless day to day operations. Handle professional emails by prioritizing correspondence, drafting responses and maintaining timely communication with clients and all stakeholders. Organize digital files, streamline administrative workflows and maintain cloud-based documents management for improved operational efficiency. Coordinate projects by tracking deadlines, following up on action items and ensuring timely completion. Prepare presentations, reports, minutes, meeting agendas and other business documents while ensuring accuracy and confidentiality. Conduct online research, compile business intelligence and prepare actionable summaries to support strategic decision making. Manage CRMs, update client records and maintain accurate databases to strengthen customer relationship management. Introduced standardized administrative organizational systems and processes that reduced the turnaround time for routine tasks and efficiently improved workflow for various clients.

Telesales Agent and Client Operations

Jan 2024 - May 2025 • 1 yr 4 mos

Managed executive and client-facing calendars for a high-volume call center team, scheduling 150+ daily appointments and ensuring zero scheduling conflicts. Conducted 150+ outbound client calls daily, consistently meeting and exceeding weekly KPIs, demonstrating high productivity. Maintained accurate, up-to-date client records in CRM systems, ensuring data integrity across all touchpoints and supporting pipeline reporting. Coordinated multi-step client onboarding workflows, tracking inquiries from first contact through to account activation with full documentation. Handled sensitive client data with strict confidentiality, adhering to data protection policies across all communications and records. Prepared and submitted weekly performance reports to supervisors, synthesizing CRM data into actionable measures.