Browse categories
Explore
Fiverr Pro
English
$
USD
Georgios M
@bewebwisebe
SQL Expert, ITSM Consultant
Belgium
English, Greek, French
About me
Senior SQL & ITSM Consultant
Operational Reliability & Business Continuity
Strategic Partner for High-Stakes Data Operations & ITSM Governance
đ» Faster user experience (MSSQL Performance Rescue)
âïž Fewer outages and repeat incidents (ITSM Fix Sprint)
đĄïž Predictable, auditable operations (Managed Performance)
Stop production slowdowns, eliminate repeat incidents and make your database platform predictable, auditable and costâefficient. Fixedâprice, outcomeâfirst engagements that deliver measurable KPIs and a clear roadmap to scale.
Skills
Georgios M
Offline âąÂ
See my services
Design & Optimization
I will fix your critical mssql server issue fast
SQL & NoSQL Queries
I will optimize one slow sql query or stored procedure and provide production safe fix
Work experience
Interparking Group
Freelance âą 6 yrs 11 mos
Functional Analyst
Dec 2024 - Present âą 1 yr 5 mos
- Analysis Leadership: Led end-to-end functional analysis bridging business needs with technical specifications. - Team Facilitation: Facilitated workshops and led cross-functional teams for solution design and delivery. - Technical Support: Provided senior SQL and L3 Dev support for mission-critical production systems. - Governance: Managed incident investigation, RCA, and corrective actions for regulatory compliance. - Data Integrity: Managed UAT and reconciliation to ensure cross-border invoicing and data accuracy. Tech: BPMN, UML, draw.io, Azure DevOps, Jira, Confluence, Git, ServiceNow, SQL Server, T-SQL.
Head of Group IT Support
Jan 2023 - Dec 2024 âą 1 yr 11 mos
- Team Leadership: Directed L1/L2 support teams across nine countries for multi-national operations. - ServiceNow Administration: Managed 50,000+ tasks over a two-year implementation period. - Service Management: Managed ITIL Incident, Service Request, Problem, and Change lifecycles. - Process Governance: Established cross-border processes and monitored KPIs for quality service levels. Tech: ServiceNow Admin/ITSM (Incident, KM, Change), ITIL, KPIs.
Senior SQL / .NET Maintenance Engineer
May 2019 - Dec 2022 âą 3 yrs 7 mos
- Platform Reliability:Managed 100M+ transactions in nine countries ensuring high-volume platform stability. - Data Integrity: Facilitated complex data reconciliation and settlement for multi-national revenue operations. - SQL Development: Optimized SQL Views and Stored Procedures for accurate cross-border invoicing. - L3 Support: Led incident investigation, delivered technical fixes & conducted comprehensive RCA. Tech: SQL Server, T-SQL, Stored Procedures, SSMS, Azure DevOps, Jira, Git, Confluence.
