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English
$
USD
I will create user manuals and knowledge base guides for your app
Business Analyst, Product Owner, CRM, Salesforce
Experienced Business analyst with over 10 years of experience in various domains including CRM, recruitment, E-commerce, HR and others. I am an expert at keeping the entire business and development te...
About this Gig
Stop Losing Customers to Confusing App Layouts!
Is your app amazing, but your users are struggling to navigate it? If your customer support inbox is flooded with basic "how-to" questions, you don't have a bad product - you just lack clear user documentation.
As an experienced Business Analyst, I will study your website, mobile app, or SaaS platform from the end-user's perspective and translate your complex app workflows into crystal-clear, jargon-free user guides.
What I Will Create For Your Users:
- Step-by-Step Onboarding Guides: Walk your new users through their first success milestone.
- Feature Manuals: Clear breakdowns of specific tools, filters, or dashboards.
- Knowledge Base Articles: Ready-to-publish content for Notion, Zendesk, or HelpScout.
- Visual Workflows: Annotated screenshots with clear callout bubbles showing exactly where to click.
Important: Because software workflows range from simple to highly complex, please message me before placing an order. Let's look at your app's layout together so I can provide an accurate, custom-tailored quote for your specific needs.
Document type:
User & training manuals
•
Documentation
Industry:
Software
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
Do you offer custom packages?
Yes, I absolutely offer custom packages! Since every website and application features a unique architecture, standard tiers rarely fit complex workflows. To give you a precise quote and ensure the documentation perfectly serves your end-users, an initial discovery phase is the best path forward.
What do you need from me to get started?
I will need access to your app (a staging link, demo login, or a video recording of the app in action) and a brief summary of who your target user is.
What format will the final guide be delivered in?
I typically deliver in MS word, Google Docs, PDF, or simple Markdown so you can easily copy the text into your own help center or send it directly to your customers.
Can you match my app's branding?
Yes! If you provide your brand guidelines (fonts and colors), I will apply them to the final document layout to ensure it matches your app's aesthetic.
