Ameer Ahmed

customer service executive

ibex • Full-time

Aug 2022 - Present • 3 yrs 10 mos

Responsible for handling customer interactions efficiently through calls and chat support, ensuring a high level of customer satisfaction. Experienced in resolving queries, complaints, and providing accurate information in a timely manner. Worked in a fast-paced environment while maintaining quality standards and meeting performance targets (KPIs). Skilled in communication, problem-solving, and customer relationship management. Key Responsibilities: Managed inbound and outbound customer interactions Resolved customer issues with a customer-first approach Maintained accurate records of customer conversations Achieved performance targets including quality, AHT, and CSAT Collaborated with team members to improve service delivery Key Skills: Customer Support | Communication | Problem Solving | CRM Tools | Call Handling | Team Collaboration

Amazon FBA aaistant

Bridging the Gap • Full-time

Jan 2021 - Dec 2021 • 11 mos

Worked as an Amazon FBA Assistant, supporting end-to-end account management and product operations. Gained hands-on experience in product research, listing optimization, and inventory management to ensure smooth business operations. Handled product listings, keyword optimization, and basic SEO to improve visibility and sales performance. Assisted in order processing, shipment creation, and coordination with suppliers. Key Responsibilities: Conducted product research using various tools Created and optimized Amazon product listings (SEO-based) Managed inventory and shipment plans (FBA) Monitored product performance and sales trends Assisted in order processing and customer handling Key Skills: Amazon FBA | Product Research | Listing Optimization | Keyword Research | Inventory Management | E-commerce Operations

Website Developer

cubix Tech • Part-time

Jan 2019 - Dec 2020 • 1 yr 11 mos

Worked as a Website Developer, responsible for designing and developing responsive, user-friendly websites for various clients. Focused on delivering clean, modern UI/UX while ensuring high performance and cross-browser compatibility. Developed and customized websites using HTML, CSS, JavaScript, and basic frameworks. Collaborated with designers and clients to understand requirements and convert them into functional web solutions. Key Responsibilities: Designed and developed responsive websites Converted UI/UX designs into functional web pages Optimized websites for speed and performance Fixed bugs and maintained existing websites Ensured mobile responsiveness and cross-browser compatibility Key Skills: HTML | CSS | JavaScript | Responsive Design | Web Development | UI/UX Implementation | Debugging