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bianca0831

Bianca A.

@bianca0831

Ecommerce Customer Support Specialist, Shopify, Amazon, Email Support

Philippines
English, Tagalog
About me
I'm Bianca, an experienced e-commerce customer support specialist with several years of helping online businesses deliver outstanding customer experiences. I specialize in providing professional, friendly, and solution-focused support for customers across email, live chat, and marketplace messaging. I've worked with Shopify stores and assisting with order tracking, refunds, exchanges, product inquiries, shipping concerns, and general customer support. I'm also experienced with: Shopify Reamaze Zendesk Klaviyo Amazon customer messaging Inventory coordination Social media customer support... Read more

Skills

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bianca0831
Bianca A.
Offline • 

See my services

Customer Support
I will provide professional email customer support using reamaze or zendesk
From$10 / projectMore details

Work experience

Upwork

Customer Support Specialist

Upwork • Full-time

Aug 2019 - May 2026 • 6 yrs 9 mos

Provided professional email support for e-commerce customers using Zendesk and Shopify. Assisted customers with order inquiries, shipping updates, refunds, exchanges, and general product questions while ensuring timely and empathetic communication. Maintained a high standard of customer satisfaction by resolving issues efficiently and delivering a positive customer experience with every interaction.