Biju

Enterprise Project, Operations & Service Delivery Leader

EY • Full-time

Feb 2012 - Oct 2023 • 11 yrs 8 mos

Enterprise Project, Operations & Service Delivery Leader Agile & Project Management: Led complex, large-scale enterprise web application and platform migrations from inception to completion; enforced strict governance, risk management, and Agile project management methodologies to ensure on-time delivery. Service Delivery & AI Innovation: Directed global ServiceNow operations and ITSM/ITOM governance, orchestrating platform upgrades, stability engineering, and cutting-edge GenAI implementations like Now Assist. Operations Management: Scaled cross-regional delivery processes and operational frameworks that optimized resource utilization and significantly improved SLA adherence across specialized capabilities (CSM, PPM, CMDB). Cross-Functional Leadership: Managed diverse project lifecycles while acting as the core interface between business units, product engineering, and vendor teams to drive alignment. Infrastructure & SharePoint Apps: Successfully delivered massive infrastructure, environment programs, and custom SharePoint application builds, managing stage-gate reviews and technical readiness.

Project Manager

Infosys • Full-time

Sep 2003 - Dec 2011 • 8 yrs 3 mos

Technical Lead & Project Manager Hands-on Development & Tech Lead: Led architectural design and full-stack programming for global, large-scale financial platforms spanning private banking, brokerage, and trading systems. Agile Project Management: Acted as Project Lead directing onshore/offshore engineering teams; owned end-to-end delivery governance, budgets, timelines, and Agile execution for critical regulatory reporting applications. Operations & SLA Management: Supervised production operations, incident management, and performance tuning to ensure high availability and exceed strict global SLAs.