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bitcrush_it

Ahmed E

@bitcrush_it

IT Support Specialist

Egypt
English, Arabic
About me
I am an IT Professional with experience in IT help desk support. I have a strong technical foundation in troubleshooting and problem solving skills, with a strong background in computer science and a keen interest in learning.... Read more

Skills

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bitcrush_it
Ahmed E
Offline • 
Average response time: 3 hours

See my services

Other Subjects
I will provide you with 4 network plus practice tests
From$5 / projectMore details
Other Subjects
I will provide you with 6 comptia a plus practice tests
From$5 / projectMore details

Work experience

IT Support Specialist

LesTech • Full-time

Nov 2025 - Present • 6 mos

Improved resolution efficiency: Achieved 95% first-call resolution rate, reducing escalations and improving user satisfaction. Reduced downtime: Cut system downtime by 40% through proactive monitoring and optimized support processes. Enhanced user experience: Increased customer satisfaction scores from 82% to 95% by implementing an AI-powered chatbot for first-level support.

Freelancing_Career

IT tutor

Freelancing Career • Freelance

Mar 2023 - Present • 3 yrs 2 mos

help students understand complex technical topics clearly and prepare confidently for exams, and I guide career-changers who want to break into IT or software development with a structured, practical approach. My expertise includes Networking, Troubleshooting, Security & Cloud Fundamentals, as well as Python, HTML, CSS, JavaScript, PHP, and Laravel. My teaching style is clear, structured, and fully tailored to your pace and goals. whether you’re learning from scratch or leveling up professionally. I have experience in remote teaching , where I supported and guided students of varying levels and ages ✅I taught Python, HTML,CSS, JavaScript and PHP for primary school level children and above. ✅I taught web development including PHP Laravel for back-end development ✅Adults who want to enter the world of IT or learn skills for their work. ✅Students preparing for professional IT and technology exams, including college exam prep, CompTIA certifications, Microsoft certifications, and other industry-recognized exams. ✅Computer literacy from basic to advanced for people who want to be tech savvy.