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Bloomiris.
@bloomiris
Bilingual Admin Pro : 5 Years in Hotel Management
Japan
Japanese, English
About me
With five years of experience in the hospitality industry, I have built a versatile career ranging from bilingual guest relations to management as an Assistant Manager.
My expertise lies in balancing high-level front-facing duties—such as tourist concierge services and complex complaint resolution—with meticulous back-office operations, including sales management and workflow optimization.
I am dedicated to providing "on-site-aware administrative support" that enhances both operational efficiency and guest satisfaction.
Skills
Bloomiris.
Offline •
See my services
General Assistance
I will be your bilingual executive assistant for the japanese market
Work experience
TKP Corporation
Full-time • 8 yrs 4 mos
Assistant Manager
Jun 2024 - Present • 2 yrs
Hotel Operations & Management ・Operational Leadership: Manage daily hotel operations and oversee staff, including international employees. ・Process Design: Developed a comprehensive training manual and multilingual guides for inbound guests (80% of total guests). ・Strategic Support: Handle revenue management support, shift scheduling, and emergency decision-making as the on-site person in charge.
Front Office Supervisor
Feb 2020 - Present • 6 yrs 4 mos
【City Hotel & Medical Recovery Facility Support】 ・Crisis Management: During the COVID-19 pandemic, managed the conversion of the hotel into a medical recovery facility, handling logistics for supplies and internal communication protocols. ・Bilingual Support: Provided high-level concierge and complaint resolution services for international visitors.
Prior Experience (Trade & Admin)
SONY Interactive Entertainment Inc. / Grato Corporation • Full-time
Mar 2017 - Aug 2019 • 2 yrs 5 mos
・Trade Affairs & Logistics: Handled import/export documentation, shipment scheduling, and inventory coordination at Sony Interactive Entertainment and a trading firm.
