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Fiverr Pro
English
$
USD
I will be your ecommerce customer support agent for email, chat, refunds and orders
About this Gig
Slow replies lose sales. Fast, friendly support wins repeat buyers.
I'm your dedicated ecommerce customer support agent and virtual assistant for Amazon, eBay, Etsy, and online stores. I handle your customer service so you can focus on sales.
What you get:
- Email support with replies within 1 hour
- Live chat support and chat support, with replies in under 5 minutes
- Refunds, returns, cancellations & order tracking
- Order management & order fulfillment follow-ups
- Amazon store and eBay support: buyer messages handled
- Call support on request
- Helpdesk & Zendesk ticket handling
- Friendly, on-brand replies in your tone
Why stores hire me:
- 95%+ customer satisfaction target
- Faster replies mean fewer refund disputes and better seller ratings
- Weekly report on tickets solved and top customer issues
- Free reply templates for your top 10 customer questions
Also offered: customer care, data entry, and Google Sheets order tracking.
Message me your store link and ticket volume for a custom quote. Click Order Now and let's keep your customers coming back!
FAQ
Which marketplaces and platforms do you support?
I support Amazon, eBay, Etsy, and other online stores. I answer buyer messages, handle order questions, and keep your customer service consistent. If your platform isn't listed, message me and I'll tell you if I can cover it.
How fast will you reply to my customers?
Email and buyer messages get a reply within 1 hour during our agreed working hours. Live chat gets a reply in under 5 minutes. Fast replies protect your seller ratings and reduce refund disputes.
Can you handle refunds, returns, and cancellations?
Yes. I handle return requests, refunds, cancellations, and "where is my order?" questions following your store policies. Anything that needs your decision gets flagged to you first, so nothing is approved without you.
Will the replies sound like my brand?
Yes. Before I start, I learn your tone, policies, and common questions. I also write free reply templates for your top 10 customer questions (Standard and Premium), so every answer is consistent and on-brand.
Can you work in my time zone, and do you offer call support?
Yes. Tell me your customers' time zone and the hours you need covered, and we'll set a schedule. Call support is available as an extra. Message me first so I can give you a custom quote.
How will I know what you've done?
Premium includes a weekly report with tickets solved, response times, and common customer issues. On Basic and Standard you can add the report as an extra, and you can message me anytime.
What do I need to get started?
Send your store link, an estimate of messages per week, your return and shipping policies, and access to your support inbox. Please add me as a team member instead of sharing passwords.
