
B.D. Harrison
Creative Solutions: Tech, Design and Writing that works for you!
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The DeskStop Tech Solutions
Fiverr • Freelance
Jul 2022 - Present • 3 yrs 11 mos
**DeskStop Tech Solutions** **Founder & Lead Technology Consultant** *2022 – Present* Founded and operated DeskStop Tech Solutions, an independent technology support and digital services company providing personalized IT assistance, website development, troubleshooting, and technology consulting for individuals, entrepreneurs, nonprofits, and small businesses. ### Key Responsibilities * Diagnosed and resolved hardware, software, and network issues across Windows, Mac, mobile, and cloud-based environments. * Designed, built, and maintained websites for small businesses, creators, and community organizations. * Provided ongoing technical support, system optimization, and preventative maintenance services. * Assisted clients with email setup, domain management, hosting configuration, and digital workflow implementation. * Delivered one-on-one technology training to help clients improve productivity and confidence with digital tools. * Managed client projects from consultation through deployment, ensuring timely delivery and customer satisfaction. ### Notable Achievements * Successfully supported dozens of clients with technology troubleshooting, setup, and digital transformation projects. * Built and launched professional websites that improved clients' online presence and customer accessibility. * Developed long-term service relationships resulting in recurring monthly support agreements. * Reduced downtime and technical disruptions for clients through proactive maintenance and support strategies. * Helped small businesses and entrepreneurs implement affordable technology solutions without the need for full-time IT staff. * Established a reputation for responsive service, clear communication, and practical problem-solving. ### Areas of Expertise * Technical Support & Troubleshooting * Website Design & Development * Domain & Hosting Management * Email Setup & Configuration * Small Business Technology Consulting * Computer Optimization & Maintenance