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Brandon J

@brand_data

Senior Player Support AgentAnalyst

United States
English
About me
I am a skilled technical problem-solver with a proven track record of supporting players in the video game industry. I excel at troubleshooting complex issues, identifying and resolving bugs, and communicating technical information clearly and concisely. I'm passionate about using my analytical skills to improve products and enhance user satisfaction.... Read more

Skills

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Brandon J
Offline • 
Average response time: 1 hour

See my services

Data Typing
I will enter, clean, and organize data for you
From$30 / projectMore details

Work experience

Vertafore

Product/Client Support Specialist

Vertafore • Full-time

Jul 2017 - Sep 2017 • 2 mos

Provided superior support to clients by handling inquiries regarding our software products and services with daily volumes averaging over 100 emails a day. Ensured clients were in compliance with both State laws and NAIC and FINRA licensing regulations. Partnered with product development, IT support, and other internal teams to escalate software issues and follow through with solutions for clients.

Farmers_Insurance

Computerized Document Processing Operator

Farmers Insurance • Full-time

Jan 2012 - Nov 2012 • 10 mos

I prepared insurance policies, billing statements, and checks to be mailed out to the customer.