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Bruna Jales
@brunajales
Customer Service, Operations Specialist, Excel and Word
Brazil
English, Spanish, Portuguese
About me
Hi! I'm Bruna, a Customer Service and Operations professional with 8+ years of experience in B2B service, order management, process improvement, and data analysis. I help businesses optimize customer service operations, monitor KPIs, and build clear reports and dashboards. My expertise includes Customer Experience, Excel, and complaint management. I’ve achieved results like reducing order processing time by 25% and increasing CSAT by 18%. Organized, proactive, and focused on efficiency.
Skills
Bruna Jales
Offline •
Average response time: 1 hour
See my services
Customer Success
I will customer service and experience improvement
Copy Editing
I will portuguese proofreading grammar fix
Portfolio
Work experience
Customer Service Analyst
Titan Truck Equipment & Accessories • Full-time
Dec 2020 - Jun 2026 • 5 yrs 6 mos
End-to-end order management, from receipt to final delivery. Direct coordination with Supply Chain, Logistics, Sales, and Finance departments to resolve outstanding issues and align processes. Analysis of performance indicators (SLA, OTIF, CSAT) and preparation of management reports. Development of action plans to reduce billing errors and delivery delays. Creation of Power BI dashboards to monitor operational performance. Training of new employees and standardization of internal procedures.
