Bruno N

Account Manager, Tech support, Documenting

Teleperformance • Full-time

Sep 2022 - Sep 2024 • 2 yrs

For Microsoft: Managed a portfolio of clients, created new business opportunities and managed expectations; Provided technical support when customer is in need; Documenting the information provided during the call and which steps taken in an organized and explicit way. For Insulet: Assisted customers by providing troubleshooting and/or replacing the product, showing empathy and willingness to help; Documenting the information provided during the call and which steps taken in an organized and explicit way; Providing guidance to work colleagues during the calls or while documenting, always bearing in mind their hold time and customer’s reaction to our guidelines, being supportive, concise and demanding according to need: Analyzing and managing information on queue in a timely and organized manner