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bryanalberti

Bryan Alberti

@bryanalberti

Excel, Power Query and Power Automate Expert

Peru
Spanish
About me
I help businesses save time by automating reports and data workflows using Excel, Power Query, and Power Automate. With 5+ years as a Process Analyst, I've built KPI dashboards, automated data pipelines, and turned raw data into clear reports for management teams. What I can do for you: Automated dashboards in Excel Power Query pipelines for large datasets Power Automate flows to eliminate manual tasks Shopify store setup Clean work, on time, every time. Let's talk.... Read more

Skills

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bryanalberti
Bryan Alberti
Offline • 

Portfolio

Work experience

Atento

Process Analyst

Atento • Full-time

Aug 2022 - Present • 3 yrs 9 mos

Manage contact center operations for a campaign serving 7 electrical distribution companies, overseeing a team of 110 agents across phone and digital channels. Key responsibilities: KPI dashboard design and monitoring (SLA, TMO, abandon rate) Power Query pipelines consolidating data from hundreds of daily files Power Automate workflows for case tracking and reporting Workforce optimization and real-time operations management