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brylle_asanza

Brylle Asanza

@brylle_asanza

Technical Support Software Navigation

Philippines
English
About me
Technical Support and Customer Service professional with 5 years of combined experience in technical support, software navigation, retail customer service, outbound calling, and business platform assistance. Experienced in handling customer calls, managing support tickets, navigating business software, troubleshooting user concerns, and providing step-by-step software guidance. Proficient in Mindbody, Notion, Slack, Google Sheets, and Sam’s Club website, with strong communication, problem-solving, and customer service skills.... Read more

Skills

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brylle_asanza
Brylle Asanza
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will provide customer service and technical support
From$10 / projectMore details

Work experience

TaskUs

TECHNICAL SUPPORT

TaskUs • Full-time

Dec 2024 - Present • 1 yr 10 mos

Provide customer support through phone, chat, and email, assisting users with technical concerns, account issues, and platform-related inquiries. Manage and respond to support tickets and email requests, ensuring concerns are properly documented and addressed. Troubleshoot technical issues and guide customers through step-by-step solutions. Assist customers with website and software navigation and explain system features clearly. Handle multiple customer inquiries and support tickets while maintaining accuracy, efficiency, and professionalism. Follow up on unresolved concerns and coordinate with the appropriate team when escalation is required. Document customer concerns, troubleshooting steps, and resolutions accurately in support systems. Maintain a positive and professional attitude when assisting customers with technical difficulties. Follow established procedures, policies, and service standards when handling customer requests.

Concentrix

CUSTOMER SERVICE REPRESENTATIVE – Retail Account

Concentrix • Full-time

Jan 2021 - Jul 2024 • 3 yrs 6 mos

Assisted customers with product inquiries, purchases, returns, exchanges, and account-related concerns. Provided customer support through phone, chat, and email, ensuring clear and professional communication. Answered questions regarding products, pricing, orders, and customer requests. Assisted customers with website and system navigation to help complete transactions and resolve concerns. Handled customer complaints and concerns with patience, professionalism, and a customer-focused approach. Maintained accurate customer records, case details, and interaction notes in support systems. Followed company policies, procedures, and quality standards when handling customer interactions. Managed multiple customer concerns in a fast-paced, high-volume environment while maintaining accuracy and service quality. Followed up on unresolved concerns and coordinated with appropriate teams when additional assistance was required.