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bsantos927

Bruna S

@bsantos927

Senior Customer Experience Analyst

Portugal
Portuguese, English, Spanish
About me
I am a Senior Customer Experience Analyst with extensive experience in international trade and finance. I specialize in customer support, logistics documentation, and business process improvement. I have a strong background in accounts receivable management and international relations, with proficiency in business analytics tools like Office Package, Power BI, Salesforce and SAP... Read more

Skills

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bsantos927
Bruna S
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Work experience

A.P._Moller - Maersk

Senior Customer Experience Analyst

A.P. Moller - Maersk • Full-time

Nov 2020 - Aug 2026 • 5 yrs 9 mos

Customer support on all areas, from booking to documentation, tracking, invoicing, local regulations etc; constant cooperation with other related areas (operations, finance) to align new strategies and business process improvements; report building to management regarding customer behavior, procedures and improvement opportunities; online training sessions to customers to increase website and digital tools adoption