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builden_csr

Teejay E

@builden_csr

Excellent support and customer experience for your business!

Nigeria
English, Hausa
About me
I am a Customer Support and Operations expert with 5+ years of remote experience across e-commerce, service repair dispatching, iGaming, supplements, and other industries. I focus on improving customer experience and customer retention through excellent support, managing high-volume support operations, and always making sure the customer is KING!... Read more

Skills

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builden_csr
Teejay E
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will do fast customer service live chat support and email support
From$100 / projectMore details
Outbound Sales (SDR)
I will do b2b cold calling, appointment setting and lead generation
From$30 / projectMore details

Portfolio

Work experience

GamiCorp

Customer Service Manager |

GamiCorp

Jun 2025 - Jan 2026 • 7 mos

Gamicorp Development (Gaming & Gambling Industry) -Managed VIP customer interactions via live chat, handling requests related to bonuses, withdrawals, deposits, and account issues. -Resolved complex payment and transaction issues in collaboration with payments, risk, and operations teams. -Delivered high-quality, discreet support to high-value players in a fast-paced, transaction-heavy environment. -Ensured compliance with internal policies while maintaining premium customer experience standards. Tools: Smartico, Zendesk, Chatwoot, Slack, Carrot

Fast

Dispatcher & Office Manager

Fast

Mar 2024 - Apr 2025 • 1 yr 1 mo

Fast Appliance Repair (Appliance Repair Services) -Scheduled appliance repair appointments and efficiently dispatched technicians. -Upsold additional services and maintenance plans during customer interactions. -Collected and managed customer reviews to improve online reputation. -Wrote informational articles for the company website to support SEO and customer education. Tools: Jobber, Housecall Pro, Workiz, Zadarma

SEZAVI_Holiday Home

Sales Manager

SEZAVI Holiday Home • Full-time

Nov 2022 - May 2024 • 1 yr 6 mos

Sezavi Holiday Homes (Luxury Short-Term Rentals) Dubai -Managed global client inquiries for luxury villas and apartment bookings. -Guided customers through pricing, availability, booking, and payment processes. -Maintained accurate booking pipelines and coordinated with internal operations teams. Tools: Funduq, Notion, Bitrix24, Asana