
Emma
Business Systems Expert, CRM, RMM and Workflow Automation Setup
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Work experience
Business Systems & Field Service Operations Specialist
Business • Freelance
Nov 2025 - Present • 6 mos
Worked with service-based businesses and operational teams to implement and optimize CRM, field service management, workflow automation, and remote business systems. Assisted companies in improving scheduling, dispatch operations, customer management, technician coordination, invoicing workflows, and internal productivity processes. Handled complete system configuration for field service and operations platforms, including workflow setup, customer database organization, reporting structures, automation rules, staff access management, and operational dashboards tailored to each business model. Supported businesses transitioning from manual processes and spreadsheets into centralized digital systems by organizing existing records, configuring automation workflows, and improving communication between office teams and field technicians. Also helped clients streamline task management, team collaboration, remote monitoring operations, and daily business processes through customized operational systems designed to improve efficiency, reduce administrative workload, and create scalable workflows for growing businesses.