I will provide customer support via phone, email and live chat
Appointment Setter
About this Gig
Need friendly, reliable support for your customers? I have 3+ years in customer-facing roles, speaking with US clients by phone and email every day.
What I do:
- Answer customer questions by phone, email and live chat
- Handle order, billing and product questions
- Follow cases through until they're solved, or escalate them with clear notes
- Handle difficult conversations calmly and professionally
- Document every interaction in your ticket system or CRM
Experience:
I've handled inbound leads and follow-ups for an online tech education company, spoken with small business owners for a business brokerage, and called shareholders to explain proxy votes clearly and accurately.
Why work with me:
- Clear, professional English
- Comfortable working US business hours
- Organized, patient and reliable
Message me before ordering so we can go over your product, your tools and your support hours.
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Salesforce
My Portfolio
FAQ
What do you need from me to get started?
Access to your support tools (help desk, email, chat or CRM), your FAQs or policies, and the hours you'd like me to cover.
Do you work US hours?
Yes. I'm comfortable working US business hours so your customers get help when they need it.
Which tools can you use?
I've used HubSpot, Salesforce, Close and GoHighLevel, and I learn new help desks like Zendesk or Freshdesk quickly.
