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I will provide shopify customer support via email and live chat
Gig Summary
Ecommerce Virtual Assistant, Email and Chat Support
I'm Waheed, a freelancer since 2016 with 4+ years of experience in virtual assistance and customer support. I help ecommerce and service businesses manage customer emails, live chat, order updates, re...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Customer emails piling up? Need reliable support for your Shopify store?
I provide professional email and live chat customer support for e-commerce brands, helping you manage inquiries, resolve order issues, and keep customers informed.
Here's how I can help:
- Email and scheduled live chat support
- Order tracking and shipping updates
- Returns, exchanges, and approved refunds
- Order changes and cancellation requests
- Product questions and pre-purchase assistance
- Customer complaints and follow-ups
- Social media replies
- Ticket organization and support summaries
I check order details before responding, follow your store policies, match your brands tone, and escalate issues that need your approval.
Tools include Shopify, Gorgias, Zendesk, Freshdesk, Tidio, and Google Workspace.
Whether you need a short trial or ongoing support, we'll agree on working hours, channels, and responsibilities before starting. Packages cover the listed working hours.
Please message me with your store details, daily ticket volume, and preferred schedule so we can choose the right package.
Clients I’ve worked with
Keller Williams
Real Estate
I worked with the ERG group of Keller Williams Exclusive Properties in 2017. And did full branding for them from logo design to stationery.
May 2017-May 2017
RE/MAX
Commercial Real Estate
I have designed the logo for the partner of RE/Max. Their name is Emanuel Realty Group. I created their logo by keeping the identity of the RE/Max as well.
Nov 2021-Nov 2021
My Portfolio
FAQ
Can you deliver the work earlier than the stipulated time?
Yes, absolutely. I can complete your tasks as quickly as needed. Just share your timeline, and I’ll adjust my schedule to meet it.
Would you like to work as a long-term VA?
Yes. I’m open to long-term projects and ongoing customer support or admin roles. Consistent workflows allow me to understand your business deeply and serve your customers even better.
Do you offer phone calls, cold calling, or appointment setting?
No, I do not handle phone-based tasks. I only offer non-technical customer service, chat support, email support, and administrative assistance.
Can you work in my timezone?
Yes. I can adjust my working hours to match your preferred timezone for smooth and real-time communication.
Which tools and software do you use?
I work with Zendesk, Freshdesk, Gorgias, Tidio, Intercom, HubSpot, Zoho, Salesforce, LionDesk, Trello, Asana, ClickUp, Google Workspace, Microsoft Office, Shopify, WooCommerce, and more.
Reviews
11 reviews for this Gig
| (11) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
D drobins1951
United States
Excellent work! I hired him to help transfer and organize a large number of my TikTok saved collections to another account, and he did exactly what I needed. The process would have taken me forever to complete on my own, so having someone handle it saved me a lot of time and frustration. He followed...
$50
Price
2 days
Duration
C 
Seller's Response
Helpful?B bnichols2006
United States
Each job has always been completed tomwhat we have planned. Look forward to doing it again
$50-$100
Price
2 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Thanks again. The work was exactly what i need and finished on time.
$50-$100
Price
3 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Super work! Would hire again
$50
Price
2 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Thanks so much!!!! Wonderful work. Attention to detail was great.
$50
Price
2 days
Duration
C Seller's Response
Helpful?
Reviews
11 reviews for this Gig
| (11) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
D drobins1951
United States
Excellent work! I hired him to help transfer and organize a large number of my TikTok saved collections to another account, and he did exactly what I needed. The process would have taken me forever to complete on my own, so having someone handle it saved me a lot of time and frustration. He followed...
$50
Price
2 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Each job has always been completed tomwhat we have planned. Look forward to doing it again
$50-$100
Price
2 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Thanks again. The work was exactly what i need and finished on time.
$50-$100
Price
3 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Super work! Would hire again
$50
Price
2 days
Duration
C Seller's Response
Helpful?B bnichols2006
United States
Thanks so much!!!! Wonderful work. Attention to detail was great.
$50
Price
2 days
Duration
C Seller's Response
Helpful?
