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carballo8154

Gabriel C

@carballo8154

Strategic HR Ops Leader

Costa Rica
Spanish, English, Portuguese
About me
I am an adaptable and strategic Senior Leader in People, Operations, and HR, with 14+ years of progressive experience driving global HR service delivery, contact centers, and customer experience. I am passionate about developing people and fostering collaboration, while delivering data-driven strategies that elevate service quality and streamline operations.... Read more

Skills

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carballo8154
Gabriel C
Offline • 
Average response time: 1 hour

See my services

Business Efficiency & Automation
I will optimize your business processes with ai and automation
From$75 / projectMore details
Business Efficiency & Automation
I will optimize your business processes and operations
From$75 / projectMore details

Work experience

Amazon

Amazon

Full-time • 6 yrs 10 mos

HR Service Delivery Manager

Mar 2022 - Present • 4 yrs 5 mos

Manage multiple lines of business, overseeing the performance and development of 4–6 Group Managers, each supporting 4–6 frontline Supervisors and Team Managers. Lead weekly business reviews, 1:1 meetings, empowerment coaching, mentorship, and performance improvement plans to strengthen leadership capabilities and ensure accountability across teams. Define and monitor performance goals, analyze key operational metrics to identify root causes, and implement action plans to address performance barriers. Continuously identify areas for scope expansion and opportunities for process improvement, drive the standardization of knowledge base articles, and enhance workflows through AI-driven solutions. Maintain strong stakeholder management, aligning cross-functional priorities to deliver consistent business results.

Operations Manager (L&D)

Dec 2021 - Mar 2022 • 3 mos

DLS Manager II

Sep 2019 - Nov 2021 • 2 yrs 2 mos