I will engineer genesys cloud cx plus more

Tamar N

United States

I speak English

Genesys Cloud Developer and Engineer

Experienced in CCaaS (Genesys Cloud). - Architect: Inbound / Outbound | Common Modules and more - Campaigns: DNC, Contact List, and Dialing Modes - Queues / Groups/ WebRTC / Polycom Phones / Data ...
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About this Gig

Genesys Architect


Caller ID | DIDs | BYOC | AUDIO/SCREEN RECORDING | CALLBACK OPTION | DATA TABLES | SCHEDULING |


Inbound Call flow:

  • plays music or messages while consumer is on hold.
  • provide call back options.
  • voicemail inbox. (email notifications included)
  • Scheduling automated Holidays and time
  • Queues to place in agents in to accept calls.
  • Ring Group (Hunt Group) option
  • Setup users to work from home by using WebRTC


Outbound Campaigns:

  • 5 different dialer modes: Preview, Predictive, Power, Progressive, Agentless
  • Do Not Call list
  • Contact List: manually upload or push via API


Outbound Flow

  • same as Inbound flow but this flow is used for Outbound Campaigns - excludes Agentless mode.


Accomplishments

  • Designed flows for one of New York's biggest healthcare systems. (over 4000 users).
  • Designed flows for one of Illinois major healthcare systems.
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engineer genesys cloud cx plus more
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engineer genesys cloud cx plus moreengineer genesys cloud cx plus more

Cloud provider:

Other

Expertise:

Backup

•

Migration

•

Debugging

•

Development

•

Configuration

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