c
careerworks

Yuri

@careerworks

CV and Resume Writer ATS CV Tailoring Specialist

United Kingdom
English
About me
I help job seekers create professional, ATS-friendly CVs tailored to specific roles. I focus on presenting your genuine experience clearly, improving structure and keyword relevance, and aligning your CV with what employers are looking for. I offer CV tailoring, CV reviews, cover letters and application support. Every service is personalised to your experience and career goals, without inventing skills or experience.... Read more

Skills

c
careerworks
Yuri
Offline • 
Average response time: 1 hour

See my services

Resume Writing
I will write and tailor your ats CV or resume for your target job
From$15 / projectMore details

Portfolio

Work experience

Roche_UK

Operations Specialists

Roche UK • Full-time

Jan 2025 - Present • 1 yr 9 mos

Manages end-to-end customer and operational workflows within Roche Diagnostics UK & Ireland, working across Customer Service, Supply Chain, Logistics, Planning and Commercial teams. Used SAP and Salesforce to manage operational information, investigate issues and maintain accurate records. Alongside day-to-day operations, I focus on process improvement, root-cause analysis and improving customer experience. I helped streamline team workflows, strengthen data quality and reduce recurring customer issues. My role required clear communication, attention to detail, problem solving and the ability to understand business requirements and present information accurately.

People's_Partnership

Customer Service Specialist / Continuous Improvement Analyst

People's Partnership • Full-time

Feb 2023 - Sep 2024 • 1 yr 7 mos

Managed customer cases from initial enquiry through to resolution within a regulated financial services environment, ensuring information was communicated clearly and accurately. Used Salesforce to maintain customer records, investigate data discrepancies and support effective case management. I also contributed to continuous improvement initiatives, using operational data and root-cause analysis to identify opportunities to improve processes and customer experience. I supported and coached junior colleagues, shared process knowledge and helped maintain consistent service standards across the team.