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carlos_3456

Carlos F

@carlos_3456

Technical Project Manager

Guatemala
Spanish, English
About me
I am a Technical Project Management professional with over 15 years of experience leading complex client-facing implementations and digital transformation initiatives. I specialize in coordinating technical squads and aligning engineering, infrastructure, and security teams to deliver measurable business outcomes across multinational environments.... Read more

Skills

c
carlos_3456
Carlos F
Offline • 
Average response time: 1 hour

See my services

Programming & Tech
I will create a professional IT incident report or root cause analysis
From$25 / projectMore details

Work experience

Telus_Digital

Telus Digital

Full-time • 13 yrs 11 mos

Technical Account Manager

Oct 2020 - Present • 5 yrs 11 mos

Manage a portfolio of 7 global enterprise customers as the primary technical advisor, leading complex client-facing technology initiatives, implementations, and migrations. Coordinate cross-functional technical teams across Engineering, Infrastructure, Product, and Security to deliver projects on schedule. Support enterprise environments of up to 3,500 users, managing project risks, dependencies, and executive communications across the United States, Europe, and Asia.

Business Continuity Analyst

Nov 2016 - Sep 2020 • 3 yrs 10 mos

Led business continuity governance and transformation initiatives supporting 8,000 employees across 8 countries. Managed risk assessment, testing, and implementation activities. Successfully reduced business continuity plan review and approval time from 4 months to 30 days through process redesign and standardized governance. Facilitated executive presentations and supported crisis incident calls by validating recovery actions and operational readiness.

Business Analyst / Major Incident Manager

Sep 2012 - Nov 2016 • 4 yrs 2 mos

Led critical incident and operational response for environments supporting 7,000 users. Directed technical bridge calls, managed escalations, and tracked SLA/MTTR performance. Delivered executive updates and root cause analysis coordination. Collaborated with infrastructure and networking teams to resolve complex enterprise technology issues and restore service across Canada, Guatemala, and the Philippines.