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caspertint1n

Md Sajjad

@caspertint1n

IT Support Specialist L2 MSP Engineer

Bangladesh
Bengali, English
About me
I am a dynamic and results-driven professional with over 7 years of experience spanning IT support, education management, and administration. I have a proven ability to manage complex technical environments including Microsoft 365, Intune, and Entra ID, while leading cross-functional teams and designing impactful education programs. I am committed to leveraging technology and innovation to create lasting organizational impact through strategic planning and stakeholder engagement.... Read more

Skills

c
caspertint1n
Md Sajjad
Offline • 

See my services

Support & IT
I will provide l1 l2 IT helpdesk support fast reliable
From$20 / projectMore details

Portfolio

Work experience

IT_Force

Help Desk Specialist

IT Force • Full-time

Oct 2025 - May 2026 • 7 mos

▸ Managed 40–80 support tickets per week across multiple client tenants using ConnectWise Manage. ▸ Resolved escalated issues related to Microsoft 365 — including mail flow, licensing, Teams, and SharePoint. ▸ Administered identity and access management via Microsoft Entra ID. ▸ Enforced and maintained endpoint compliance policies using Microsoft Intune. ▸ Performed endpoint monitoring and proactive remediation using Datto RMM. ▸ Investigated and responded to security alerts from Microsoft Defender for Endpoint. ▸ Maintained and updated IT documentation in IT Glue, reducing resolution time for recurring issues. ▸ Supported backup validation and restore testing using Veeam Backup & Replication.

Project Manager

Foundations • Full-time

Aug 2023 - Oct 2025 • 2 yrs 2 mos

▸ Led nationwide education programs, supervising both HQ and field teams. ▸ Monitored project performance and implemented data-driven improvements. ▸ Managed program budgets, donor reports, and ensured full compliance with funding requirements. ▸ Coordinated cross-departmental operations for seamless program delivery. ▸ Maintained alignment with government education policies and regulatory updates. ▸ Supported finance operations and participated in cross-functional strategic meetings.