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cassandra_4022

Cassandra H

@cassandra_4022

IT Support Specialist

United States
English
About me
I am a BSIT Graduate with 10+ years of technical experience spanning hardware/software support, database management, and customer-facing technical solutions. I am skilled in troubleshooting, networking, and cloud technologies. I have a proven track record supporting nationwide field teams and streamlining system implementations.... Read more

Skills

c
cassandra_4022
Cassandra H
Offline • 
Average response time: 8 hours

See my services

WordPress
I will build websites cheap due to being newer at it
From$80 / projectMore details

Work experience

Nielsen

Hardware/Software Specialist

Nielsen • Full-time

May 2015 - Present • 11 yrs

Manage 30+ daily support calls from field reps, troubleshooting hardware/software issues and verifying completed work. Utilize multiple ticketing systems to resolve escalations and track performance. Develop custom search tables and platform configurations to meet project needs. Collaborate with management to create training checklists and documentation, reducing onboarding time by 20%. Research escalations and provide solutions for newly implemented platforms.

Pizza_Hut

Shift Manager

Pizza Hut

Jan 2010 - Jan 2012 • 2 yrs