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Catherine M.
@catherinemury
Operations and Automation Specialist
Kenya
English, Swahili
About me
Operations & Automation Specialist with 8+ years in workflow automation, survey design, dashboard development, and data analysis using SQL, Power BI, Looker Studio, Google Sheets/Apps Script, and CRM tools. Projects include a retail ops system with automated stock alerts and margin tracking, a SaaS revenue and churn dashboard, and KoboToolbox survey forms for M&E and field research. Proficient in Apps Script, DAX, and CRM workflow design. Adept at turning messy processes and scattered data into systems that support clear business decisions. Strong problem-solving and analytical skills.
Skills
Catherine M.
Offline •
See my services
Data Dashboards
I will design and build a power bi or looker studio dashboard
Surveys
I will build a kobotoolbox survey form with skip logic
Portfolio
Work experience
Upwork
Freelance • 4 mos
CRM & Lead Management Specialist
Mar 2026 - Jun 2026 • 3 mos
Created and managed lead tracking systems to help businesses organize prospects, improve follow-ups, and maintain a clear sales pipeline. Set up CRM workflows, lead databases, and reporting systems to support better client management and sales operations.
Operations & Workflow Automation Specialist
Apr 2026 - May 2026 • 1 mo
Designed and implemented streamlined business workflows to reduce repetitive tasks and improve daily operations. Built automated processes for client onboarding, data management, task tracking, and internal communication. Helped businesses create organized systems that save time and improve efficiency.
Administrative & Business Support Specialist
Business • Full-time
Sep 2024 - Feb 2026 • 1 yr 5 mos
Provided operational support by organizing business information, improving workflows, managing data, and creating efficient systems. Assisted teams with administrative processes, documentation, customer support workflows, and digital organization.
1 Reviews
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cmurigi
Kenya
Catherine is absolutely brilliant, our first gig together but certainly not our last! A pleasure working with her, communication is easy and tasks were accomplished on time and to a very high standard. Thank you for all the great work, Catherine!
$50
Price
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