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Carmen C
@cchancarmen
Creative Content, Voiceover, Digital Support
Ecuador
English, Spanish
About me
Hi! I'm Carmen, a U.S.-born creative professional with experience in management, training, communication, editing, and digital media. I help busy clients turn ideas into polished, ready-to-use results. I offer creative content, proofreading and editing, research, content packs, custom prompts and questions, digital resources, and natural American English voiceover. Have an idea but aren't sure where to start? Tell me what you need, and I'll help shape it into something clear, engaging, professional, and uniquely yours!
Skills
Carmen C
Offline •
Average response time: 1 hour
See my services
Blogging & Content Prompts
I will create custom content ideas and prompts for your niche
Portfolio
Work experience
Overseas Manager & English Trainer
CARROT Global • Part-time
Aug 2020 - Present • 6 yrs
Manage overseas teachers for an international online education company while supporting a diverse team of instructors and learners. My responsibilities include quality assurance, reviewing written and verbal communication, providing detailed feedback, coaching and training team members, coordinating schedules and logistics, hiring and onboarding new tutors, troubleshooting platform issues, and helping maintain high service standards. This role has strengthened my skills in communication, organization, editing, quality control, problem-solving, and cross-cultural collaboration.
Online English Trainer & Coach
Learnlight • Part-time
Jul 2014 - Present • 12 yrs 1 mo
Provide professional language and communication training to international corporate clients in a virtual environment. Deliver personalized feedback, language corrections, and practical guidance while adapting sessions to individual professional needs. I also coach and support new trainers, helping promote quality, consistency, and effective communication. This experience has strengthened my skills in training, coaching, proofreading, communication, client support, and working with diverse international professionals.
Strategic Accounts Coordinator & Customer service
Verizon Wireless • Full-time
Aug 2002 - May 2010 • 7 yrs 9 mos
Supported strategic business accounts in a fast-paced corporate environment, resolving escalated customer concerns and providing technical troubleshooting and account support. Trained new employees and helped them develop the knowledge and communication skills needed to succeed. Recognized multiple times for strong performance and customer service excellence. This role strengthened my skills in client communication, training, problem-solving, technical support, organization, and professional customer care.
