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chairmo35

Elisha.O

@chairmo35

ECommerce Support Specialist 24,7 chat and email support

Nigeria
English
About me
Hello, I’m Elisha, Please don't let my profile picture scare you, had to take that photo for a strict government ID card, which explains why I look like I’m about to solve a crime instead of an email backlog. I am an E-commerce Support Specialist and Virtual Assistant with real, hands on experience working at Jumia Nigeria. Having worked in Africa’s largest online retail environment, I completely understand how fast-paced e-commerce operations works I am highly responsive and available 24/7 .... Read more

Skills

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chairmo35
Elisha.O
Offline • 

See my services

Customer Support
I will your professional virtual assistant and expert
From$10 / projectMore details

Work experience

Self_employed / Freelance

Data entry

Self employed / Freelance • Full-time

Mar 2025 - Present • 1 yr 8 mos

Data Architecture: Organized, cleaned, and audited large data sheets using Microsoft Excel, implementing advanced formulas to remove duplicates and streamline reporting. Presentation Design: Transformed raw data, messy text notes, and corporate briefs into high-converting, visually stunning Microsoft PowerPoint decks for business meetings. Operational Support: Maintained a 100% on-time project delivery rate by managing tasks efficiently on a laptop with uninterrupted internet connectivity.

Jumia_Nigeria

E-Commerce Customer Support & Operations Specialist

Jumia Nigeria • Full-time

Oct 2025 - Jun 2026 • 8 mos

Delivered high-responsiveness support and data management within a fast-paced, high-volume e-commerce ecosystem. Omnichannel Support: Managed high-volume customer inquiries, order modifications, and delivery tracking updates via live chat and email ticketing systems. 24/7 Responsiveness: Consistently maintained a sub-15-minute response time during peak hours, holiday rushes, and overnight windows to keep customer satisfaction scores high. Data Tracking: Utilized Microsoft Excel to log customer feedback, analyze recurring product queries, and format weekly performance sheets for the management team. Resolution Management: Handled standard e-commerce troubleshooting, including refund requests, payment processing issues, and vendor communication with absolute professionalism.