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chaitanya_crm

Chaitanya M

@chaitanya_crm

CRM and Retention Marketing Specialist

India
English
About me
I am a CRM & Retention Marketing Specialist with 5+ years of experience helping DTC and eCommerce brands improve customer engagement, retention, and revenue through data-driven CRM strategies. I specialize in Klaviyo, WebEngage, BIK AI, MoEngage, CleverTap, and SFMC. I build customer lifecycle journeys, marketing automations, and multi-channel campaigns across Email, WhatsApp, SMS, Push, and In-App. I also leverage AI to enhance campaign analysis, reporting, and CRM strategy for measurable business growth.... Read more

Skills

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chaitanya_crm
Chaitanya M
Offline • 

See my services

AI-Powered Campaign Management
I will build klaviyo email flows and retention automation
From$20 / projectMore details

Work experience

Klickit_Digital

Account Manager

Klickit Digital • Full-time

Nov 2025 - Present • 8 mos

Manage CRM strategy, campaign execution, reporting, and client communication for multiple DTC brands. Lead lifecycle marketing initiatives across Email, WhatsApp, SMS, Push, and In-App channels while collaborating with design, copywriting, and technology teams. Work directly with founders and stakeholders to deliver data-driven retention strategies, marketing automation, and measurable business growth.