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Anja
@change_it_
Optimizing Gorgias and CX systems to boost efficiency and growth
Germany
English, German
About me
Hi, I’m Anja,
A CX & Customer Service Consultant with 12+ years in leadership and 3+ years optimizing e-commerce operations as an official Gorgias Partner.
I help e-commerce brands streamline CX operations, improve KPIs, reduce refunds and disputes, and boost customer satisfaction.
I build scalable, efficient systems that empower teams, enhance automation, and drive measurable growth.
Skills
Anja
Offline •
Average response time: 5 hours
See my services
Planning & Setup
I will build your gorgias helpdesk foundation from scratch
Planning & Setup
I will audit your gorgias setup and show you what to fix first
Portfolio
1 Reviews
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slaynu
United States
We brought Anja in before launch, which turned out to be the right call. Starting from scratch, she built our entire Gorgias setup, including channels, rules, views, contact reasons, and training videos so the team could hit the ground running. She also reviewed our FAQs and delivered a CS handbook that...
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