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Chanez E
@chanzzyy
Multilingual Virtual Support Operations
France
French, Spanish, English
About me
I am a Senior Customer Service & Operations professional with 15+ years in logistics, transport, and international operations. I am experienced in claims management, supply coordination, KPI analysis, and client relations. I am skilled at building strong customer relationships and solving recurring issues creatively.
Skills
Chanez E
Offline •
Average response time: 1 hour
See my services
Personal Growth & Hobbies
I will virtual assistant for admin, emails and translations
Review & Rewrite
I will be your multilingual virtual assistant
Portfolio
Work experience
Supply Manager & Customer Operations Analyst
OnTrack Careers • Full-time
Aug 2019 - Present • 6 yrs 9 mos
Multilingual Customer Support Specialist with 7+ years of experience in logistics, operations, and client relations. I currently work in transport/logistics, handling daily customer support via email, chat, and phone in French, Spanish, and English. I am used to managing high volumes of requests, solving issues quickly, and maintaining client satisfaction.
Administrative & Sales Coordinator
IBM
Jan 2018 - Jul 2019 • 1 yr 6 mos
Materials monitoring and availability planning. Transport and warehouse coordination. Stock control and billing adjustments. Customer & Client Relations.
International Administrative Coordinator
Cigna
Apr 2015 - Dec 2017 • 2 yrs 8 mos
Call handling (hospital stays, invoices, benefits). Invoice processing and administrative follow-up. SLA-driven environment (Salesforce, Oracle, Mozart).
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