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Fiverr Pro
English
$
USD
Carlos Ochoa
@charly8a
Sales and Customer Service Specialist
Nicaragua
English, Spanish
About me
I am a Sales and Customer Service Specialist with experience in call center operations, outbound calling, appointment setting, customer support, and lead generation. I have worked with English- and Spanish-speaking customers and understand the importance of professional communication, active listening, and quality service. I am experienced in following scripts, using CRM and calling systems, handling customer inquiries, qualifying prospects, and meeting campaign goals. I bring a professional, reliable, and results-focused approach to every project.
Skills
Carlos Ochoa
Offline •
Average response time: 1 hour
See my services
Outbound Sales (SDR)
I will provide professional outbound sales and call center services
Work experience
Appointment Setter
Not Found
Oct 2025 - Jul 2026 • 9 mos
Worked as an outbound appointment setter for a solar campaign, contacting prospective customers to introduce the Solar Panel Program and explain its potential benefits. Engaged prospects in conversations about their current electricity costs, identified potential interest, answered initial questions, and scheduled appointments for the sales team. Focused on clear communication, qualifying prospects, and creating opportunities for the sales team to follow up and close.
Technical Support Specialist
ibex
Jan 2025 - Sep 2025 • 8 mos
Provided technical support for a point-of-sale (POS) system used by restaurants, hotels, and bars. Assisted customers with connectivity and hardware-related issues, performed troubleshooting using available support tools, and guided customers through solutions. Also supported customers with order-related questions, payment processing issues, and service concerns while maintaining professional and clear communication.
Customer Service Representative
Foundever
Sep 2021 - Oct 2022 • 1 yr 1 mo
Provided customer service support for a premium Starbucks account, assisting customers with questions, concerns, and service-related issues. Handled customer interactions professionally, listened carefully to customer needs, provided accurate information, and worked to resolve issues efficiently while maintaining a positive customer experience.
