c
chibuzu

Roxanna N

@chibuzu
United States
English
About me
I'm a Salesforce Administrator with over five years of experience helping teams get the most out of their CRM systems. I specialize in streamlining workflows, building custom reports and dashboards, and ensuring data is clean, secure, and actionable. My background includes user training, marketing automation, and process improvement—always with a focus on making systems work better for the people using them. I love turning complex challenges into simple, scalable solutions. Whether I’m optimizing a flow, supporting end users, or creating tools that help teams.... Read more

Skills

c
chibuzu
Roxanna N
Offline • 

See my services

Customer Support
I will live chat and customer support
From$30 / projectMore details

Work experience

Salesforce Administrator

Stateside • Full-time

Apr 2015 - Jun 2025 • 10 yrs 2 mos

During my five-plus years at Iowa State University, I administered and optimized a custom-built Salesforce environment tailored specifically to the Admissions use case, working within institution-specific configurations designed to support recruitment, enrollment, and constituent relationship management at scale. I partnered with cross-functional stakeholders across academic and administrative units to gather requirements, configure custom objects and workflows, and translate complex business processes into scalable Salesforce solutions. To support data-driven decision-making, I managed data integrity initiatives, including deduplication, import/export processes, and reporting builds, empowering staff and leadership with actionable insights for recruitment and advising. Throughout my tenure, I progressed through increasing levels of responsibility — beginning in graduate recruitment coordination and growing into a full Salesforce Administrator role — demonstrating deep institutional knowledge and platform expertise. I also served as an internal Salesforce subject matter expert, providing end-user training, troubleshooting support, and documentation to ensure the adoption and sustainability of CRM tools across departments.