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$
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Chisom
@chisom225322
mrs
Nigeria
English
About me
My name is Uchenna Chisom, a dedicated Freelance Customer Support Specialist with over 16 years of experience delivering excellent customer service. I specialize in handling customer inquiries, resolving issues quickly, and ensuring a positive customer experience. My skills include strong communication, problem-solving, conflict resolution, email support, live chat support, and customer relationship management. I am reliable, patient, detail-oriented, and passionate about helping customers while supporting business growth through professional and friendly service.
Chisom
Offline •
Average response time: 1 hour
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General Assistance
I will provide professional customer support
Portfolio
Work experience
customer Support Specialist
Remote • Freelance
Jan 2010 - Present • 16 yrs 4 mos
PROFESSIONAL EXPERIENCE Customer Support Specialist– Freelance (Remote) 2024 -present Provided professional customer support via chat, email, and phone Resolved customer inquiries efficiently while maintaining high satisfaction ratings Live Chat Support– Freelance Service Platform (Remote) 2022– Present Managed live chat inquiries in a remote environment Addressed customer concerns promptly and professionally Customer Support Representative (Remote) 2020– 2021 Assisted customers with inquiries, complaints, and technical issues Maintained accurate records of customer interactions Customer Support Team Lead (Remote) 2018– 2019 Supervised and coordinated a team of support agents Ensured service quality standards and workflow efficiency Customer Support Agent– Freelance (Remote) 2016– 2017 Handled customer queries across multiple communication channels Maintained high customer satisfaction through timely responses Digital Content Assistant– Adobe Quality (Remote) 2011– 2012 Assisted in creating, reviewing, and organizing digital content Ensured adherence to quality and brand standards Content Creator & Social Media Manager (Remote) 2010– Present Developed engaging social media content Managed content calendars and increased audience engagement.
