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Fiverr Pro
English
$
USD
I will write sops and process documentation your team will actually follow
Customer Success and Operations Consultant
Operations leader and customer success strategist with 10+ years of experience across fitness, hospitality, real estate, e-commerce, and entertainment industries. I help businesses streamline operatio...
About this Gig
Most SOPs get written once and sit in a folder no one opens. Not because the process is wrong. Because the doc was built for the person who already knows it.
I write SOPs and process docs that new team members can actually follow on day one. Clear numbered steps, plain language, no assumed knowledge. Built around how your team actually works, not how you wish it worked.
What I document:
- Onboarding and offboarding workflows
- Customer-facing processes: intake, handoffs, escalations
- Internal ops: reporting, scheduling, inventory, finance
- Tool-specific workflows: Notion, HubSpot, Salesforce, Airtable
- Sales and CS playbooks with step-by-step scripts
Best fit for:
- Founders scaling past 5 people who need processes off their plate
- Ops managers who have the knowledge but not the time to write it down
- Teams where one person leaving would break everything
Every document includes a title, owner, purpose, step-by-step instructions, and a notes field. Delivered in Google Docs or Notion, formatted and ready to use.
Credentials: HubSpot RevOps | Notion Advanced | CSU CSM | 25 certs (2026)
Message me your biggest operational bottleneck. I will tell you where to start.
Business type:
Startups
•
SMBs
Industry:
Business services & consulting
•
E-Commerce
•
Software
My Portfolio
FAQ
What do I need to provide?
A description of the process, any existing notes or steps you follow, and who the SOP is for. A voice note or rough bullet list works fine.
Can you write SOPs for a process I haven't fully defined yet?
Yes. Part of what I do is help structure and clarify the process, not just document it. You don't need to have it all figured out.
What format will the SOPs be delivered in?
Google Doc and PDF by default. I can also deliver as a Notion template (add-on) or any other format you prefer.
Do you work with any industry or business type?
Yes. I've written SOPs for fitness studios, e-commerce brands, SaaS companies, hospitality, healthcare, real estate, nonprofits, and more. If you have a process, I can document it.
Can all 7 SOPs focus on one department?
Absolutely. Many clients use the Premium package to document an entire department, like all customer success processes or full onboarding from hire to day 30.
How long does it take to write one SOP?
Basic (1 SOP) delivers in 2 days. Standard (3 SOPs) in 4 days. Premium (7 SOPs) in 7 days. If you need it faster, message me before ordering and I'll check my availability.
Can you revise or update SOPs I already have?
Yes. If you have existing documentation that isn't being used or isn't working, I can rewrite it in a cleaner, more actionable format. Share your existing docs in the intake form and I'll let you know the best approach.
Do you sign an NDA?
Yes. If your processes are sensitive or proprietary, I'm happy to sign a standard NDA before work begins. Just mention it when you place your order or send me a message.
